Terms of Service

1. Welcome to PicaMail

PicaMail is a free email alias and forwarding service that lets you create unlimited aliases to protect your real email address. By using PicaMail, you agree to these terms. If you do not agree, please do not use the service.

These terms apply to all users, whether on the free tier or a paid Pro subscription.

2. What PicaMail Does

PicaMail provides email alias creation and forwarding. When someone sends an email to your alias, PicaMail forwards it to your real inbox in real time. PicaMail also supports replying from an alias and sending new emails from an alias, so your real address stays hidden.

PicaMail does not store the content of forwarded emails. Emails are processed in memory and forwarded immediately. No email bodies, attachments, or subject lines are written to disk at any point during normal operation.

3. Acceptable Use Policy

You agree to use PicaMail only for lawful purposes. Specifically, you must not:

• Use PicaMail to send spam, phishing emails, or unsolicited bulk messages of any kind.
• Use aliases to harass, threaten, or impersonate others.
• Use PicaMail in connection with any illegal activity, including fraud, identity theft, or distributing malware.
• Attempt to bypass rate limits, abuse the forwarding infrastructure, or interfere with the service for other users.
• Use PicaMail to sign up for services in violation of their terms (for example, creating multiple accounts on a platform that prohibits it).
• Resell, redistribute, or commercially exploit PicaMail access without written permission.

Violation of this policy will result in immediate account termination without warning or refund.

4. No Spam Policy

PicaMail has a zero-tolerance spam policy. If we detect that your account is being used to send spam - whether through reply-from-alias, send-from-alias, or any other mechanism - your account will be terminated immediately.

We actively monitor outbound sending patterns and will act on abuse reports from receiving mail servers. Spam damages the sending reputation of PicaMail's IP addresses, which harms all users.

5. Do NOT Mark Forwarded Emails as Spam

This is critically important. When PicaMail forwards an email to your inbox, PicaMail's servers are the sender from your email provider's perspective. If you mark a forwarded email as spam in Gmail, Outlook, or any other provider, you are telling that provider that PicaMail itself is a spammer.

This damages PicaMail's IP reputation and can cause forwarded emails to land in the spam folder for all PicaMail users - not just you.

Instead of marking forwarded emails as spam:

• Deactivate the alias that is receiving unwanted email.
• Delete the alias entirely if you no longer need it.
• Use PicaMail's built-in block sender feature to stop specific senders.

Repeatedly marking PicaMail-forwarded emails as spam may result in your account being suspended or terminated, as it actively harms the service for everyone.

6. No Multi-Account Abuse

Each person may maintain one PicaMail account. Creating multiple accounts to circumvent free-tier limits, evade bans, or abuse the service in any way is prohibited. We reserve the right to merge or terminate duplicate accounts without notice.

7. Account Registration

To create an account, you must provide a valid email address that you control. This email is your forwarding destination and is used for account recovery and important service notifications.

You are responsible for keeping your account credentials secure. PicaMail is not liable for unauthorized access to your account resulting from compromised credentials.

8. Data Handling

PicaMail stores the following data:

• Alias metadata: alias name, creation date, active/inactive status, forwarded count, blocked count.
• Account information: your email address, account creation date, subscription status.
• Payment information: handled by our payment processor (Stripe). PicaMail does not store credit card numbers.

PicaMail does not store:

• Email content (subject, body, attachments) - forwarded in memory only.
• IP addresses of email senders.
• Your browsing activity or behavior on third-party sites.

For full details, see our Privacy Policy.

9. Service Tiers

Free Tier

The free tier includes a generous allocation of aliases on shared PicaMail domains, one forwarding recipient, and standard rate limits. The free tier is provided as-is, with no uptime guarantees or SLA.

Pro Tier

The Pro tier adds custom domain support, multiple forwarding recipients, higher rate limits, increased bandwidth, and priority support. Pro subscriptions are billed monthly or annually.

10. What Happens When You Cancel a Pro Subscription

If you cancel your Pro subscription, the following changes take effect at the end of your current billing period:

• Custom domains are deactivated. Aliases on custom domains will stop forwarding. Your domain DNS records are not modified - you can re-enable them by resubscribing.
• Extra forwarding recipients beyond the free-tier limit are removed. Only your primary recipient remains active.
• Shared domain aliases exceeding the free-tier limit are deactivated, starting with the most recently created. You choose which to keep before downgrade, or the system deactivates automatically.
• Rate limits and bandwidth revert to free-tier levels.

Your account, alias history, and metadata are preserved. You can resubscribe at any time to restore Pro features.

11. Account Termination

PicaMail may suspend or terminate your account if:

• You violate these Terms of Service or the Acceptable Use Policy.
• Your account is used for spam or abuse.
• You repeatedly mark forwarded emails as spam, damaging PicaMail's IP reputation.
• You create multiple accounts to abuse the service.
• You fail to respond to abuse reports or compliance requests within 48 hours.

If your account is terminated for abuse, you will not receive a refund for any remaining Pro subscription time. If PicaMail terminates your account for reasons other than abuse (for example, if we discontinue the service), you will receive a prorated refund.

12. Service Provided As-Is

PicaMail is provided "as-is" and "as-available" without warranties of any kind, whether express or implied. We do not guarantee that the service will be uninterrupted, error-free, or secure at all times.

While we work hard to maintain high availability and deliverability, email forwarding depends on many external factors (recipient server policies, DNS propagation, spam filters) that are outside our control.

PicaMail is not liable for any damages arising from your use of the service, including missed emails, delayed delivery, or service downtime. Our total liability is limited to the amount you paid for the service in the 12 months preceding the claim.

13. Intellectual Property

PicaMail's name, logo, website design, and software are the property of PicaMail. You may not copy, modify, or redistribute any part of the service without written permission.

Your data remains yours. PicaMail claims no ownership over your email content or alias configurations.

14. Changes to These Terms

We may update these terms from time to time. When we make significant changes, we will notify you via the email address associated with your account at least 14 days before the changes take effect.

Continued use of PicaMail after the effective date of updated terms constitutes acceptance of the new terms. If you do not agree with the changes, you may delete your account before the effective date.

15. Governing Law

These terms are governed by applicable law. Any disputes will be resolved through good-faith negotiation first. If negotiation fails, disputes will be submitted to binding arbitration.

16. Contact

If you have questions about these terms, contact us at [email protected].

Effective date: March 2026